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As every smart salesperson knows, it’s not a company’s prowess during easy times that defines tactical brilliance and demonstrates true mettle and long–range vision, but how it weathers adversity. Eric Leininger, senior vice president of global consumer and business insights for McDonald’s Corporation, finds himself reflecting on the wisdom of this old saw amid the financial turbulence battering the marketplace worldwide. Learn why he believes that by increasing its receptivity to customer cues, the company has become more confident at navigating segmented global markets.
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